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OUR PROMISE TO YOU
At RIF6 we pride ourselves on proving all of our customers with excellent service, and so we want you to be 100% confident when purchasing from our online store.
We will use all reasonable means to deliver the items you have ordered in excellent condition within the time frame stated for the delivery service you have selected when purchasing your products. Should any problems occur we will do our best to rectify the problem and find an outcome that is suitable for you and your needs.
WHAT IF MY ORDER IS LATE?
If your order doesn't arrive on time please contact us immediately, and we will respond as soon as we can. Please include your order number to help us answer as quickly as possible.
WHAT IF MY ORDER IS WRONG, OR FAULTY?
If your order was not what you were expecting then please contact us immediately, and we will reply as soon as we can. Please include your order number to help us answer as quickly as possible.
DO I HAVE TO CREATE AN ACCOUNT TO SHOP ONLINE?
You don't need an account to shop online with us, but creating an account will make things much easier for you.
Setting up an account means you can save your details and addresses for a faster checkout, and will give you benefits such as order tracking, regular newsletters, exclusive discounts and special offers.
You can sign up right now, or you can start shopping straight away and set your account up when you check out, whichever you prefer.
CAN YOU GIVE ME MORE INFORMATION ABOUT YOUR PRODUCTS?
If you don’t find the information you are looking for within the product description please contact us directly, and we will try our best to answer any questions you may have.
HOW DO I SIGN UP TO YOUR NEWSLETTER?
If you don't want to create an online shopping account with us, you can easily subscribe to our emails by entering your email address and pressing the 'Join Us' button within the footer of our website.
HOW CAN I PAY FOR MY ORDER?
We like to give you plenty of payment options, so you can use any of the cards listed on our website. We also take security very seriously indeed, so please feel reassured that your details will be safe with us.
All credit and debit cardholders are subject to validation and authorization by both us and the card issuer, to maintain security and prevent fraud.
We also accept payments from Google Pay, PayPal and Amazon Pay.
I HAVE A DISCOUNT CODE, HOW DO I USE IT?
Please make sure you type your code into the box when you check out, and select 'Apply' to apply it to your order.
If it is not applied at this point, we can't apply it to the same order later on (though you might be able to use it on a subsequent order).
Please always check the terms and conditions before using your discount code.
CAN I CHANGE OR CANCEL MY ORDER?
Unfortunately we are unable to change an order once it has been sent to us. This includes changing the size or color of an item, removing or adding extra products, changing the delivery address or any payment methods.
If you would like to cancel your order, please contact us immediately.
I AM HAVING A PROBLEM ACCESSING THE WEBSITE
If you are having any problems, we recommend you make sure you have the latest updates and patches for your operating system.
If you are still having problems, please get in touch with us immediately, so we can investigate the problem. To help us solve the issue for you, please include as many of the following details as possible:
You’re Operating System (e.g. Windows Vista, Mac OS X).
Internet Browser (Internet Explorer 8, Firefox, Safari).
What URL you were trying to access (e.g. https://www.rif6.com/pages/support)
What date and time the problem occurred.
I AM NOT RECEIVING YOUR NEWSLETTERS
If you are not receiving our emails or our regular newsletter, you could be missing out on latest offers, discounts and new product information.
One of the most common reasons for this that your email software is marking emails as junk mail sending them to your spam folder. To stop this from happening, please add us to your email address book.
If you have checked this and are still not receiving the newsletter, check your registered email address in 'My Account'.
If you need any further assistant please contact us.
MY PAYMENT HAS BEEN DECLINED
Payment can be declined for a number of reasons. Try checking your card details on your RIF6 account to ensure that the card details such as the start date, card type are correct and your billing address is the same registered to the card.
If the problem persists, try contacting your bank or card issuer.
If you are still experiencing problems please contact us immediately.